Workplace violence in healthcare is not new… What is new, however, is the frequency with which it occurs. You may have experienced workplace violence firsthand as an NP business owner, or as an employee in a prior job. Violence does not always come from an outside third party, but may also come from within the Read More
If you’ve been in practice for any length of time, you know that business is not just about providing services, generating revenue, or effective marketing. More than anything else, business is about people. All in all, working with the public can be most rewarding. It feels great when you’ve been able to help someone. It Read More
Every practice, now and then, has to deal with difficult patients. Unfortunately, these encounters cannot be avoided altogether. Yet, just a little preparation may keep confrontation and open hostility to a minimum. Why are some patients so difficult to deal with? Being confronted with a “challenging” person here and there is just part of working Read More
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