Dealing with Difficult Patients

Every practice, now and then, has to deal with difficult patients. Unfortunately, these encounters cannot be avoided altogether. Yet, just a little preparation may keep confrontation and open hostility to a minimum. Why are some patients so difficult to deal with? Being confronted with a “challenging” person here and there is just part of working …

Get Rid Of Your Waiting Room

Nurse Practitioners and other  Clinicians can no longer continue business as usual. Our patients (clients, customers) deserve and expect much more. Gone are the days when a white coat gives one cart blanche to treat patients and staff indifferently behind the ruse of being busy. There is no doubt that you are busy. But just …

Customer Service as a Marketing Tool

Health care practices are not generally known for their customer service. In fact, more often than not, they are known for its lack thereof. We all know that patients talk about our practices. If that talk is good…it’s great for marketing. However, if it’s not good…it can do a great deal of damage to your …