Below you'll find a list of all posts that have been tagged as “Customer Service”
“I just didn’t see it coming!” If you’ve ever uttered these words, you know what I mean. Sometimes, it’s like “things” sneak up on us… A leaking roof A relationship that’s falling apart A financial dilemma While it may seem that “situations” appear out of nowhere, could it be we’re missing the early warning signs? …
Without a doubt, you’re familiar with the motto “The customer is always right.” Today, we often talk about providing exceptional customer service. “The customer is always right” is attributed to Harry Gordon Selfridge, who founded the Selfridge department store in London around 1908. He made it a priority to provide the best service possible to …
Ready for your check-up today? Good! Before we get into too much detail, here’s a brief recap of last week’s article; and just in case you missed it, you can read it here. Last week I talked about performing a wellness exam on your business. The wellness exam, of course, is a medical concept; one …
Part 1 – What To Check The majority of small businesses started within any given year will be gone within five years. And 80% of the ones left won’t make it past the ten-year mark. Scary numbers, right? So why do new small businesses pop up every day, even though most people know there is …
If you’ve been in practice for any length of time, you know that business is not just about providing services, generating revenue, or effective marketing. More than anything else, business is about people. All in all, working with the public can be most rewarding. It feels great when you’ve been able to help someone. It …
Chances are you don’t… I know I don’t! I took the liberty and “borrowed” the second half of my title from a headline published on the back cover of the October issue of The Nurse Practitioner journal. I just couldn’t pass it up; the headline was just too perfect. It was an ad published by …
Every practice, now and then, has to deal with difficult patients. Unfortunately, these encounters cannot be avoided altogether. Yet, just a little preparation may keep confrontation and open hostility to a minimum. Why are some patients so difficult to deal with? Being confronted with a “challenging” person here and there is just part of working …
