Patients or Customers on NPBusiness.ORG

Who Do You See: Patients Or Customers?

It’s an ongoing debate… customer or patient? Some argue patients are not to be confused with customers, while others insist that patients are customers. What are your thoughts; where do you stand? Speak your mind by leaving a comment below this article. But Here’s The Question… Why does it matter if you think of people …

Difficult Patients on NPBusiness.org

How To Work With Difficult Patients

If you’ve been in practice for any length of time, you know that business is not just about providing services, generating revenue, or effective marketing. More than anything else, business is about people. All in all, working with the public can be most rewarding. It feels great when you’ve been able to help someone. It …