A crowed, noisy marketplace. A young boy is gasping for air, struggling to take in one more breath, yet his mother pulls down the oxygen mask from his face.
What would you think? What would you feel?
Anger, outrage? Ready to step in to end the abuse?
That’s how Commander ‘Trip’ Tucker felt: outraged by the mother’s apparent cruelty toward her son; ready to step in to make her stop.
But Sub-Commander T’Pol, a Vulcan, stops him from interfering.
T’Pol explains that the Lorillian mother is simply weaning her son off Methyl Oxide, which is the only air Lorillian children under the age of four could breathe.
She goes on to tell him: “Humans can’t refrain from drawing conclusions. You should learn to objectify other cultures, so you know when to interfere and when not…”
If all of this sounds like Science Fiction to you, it’s because it is!
The story is based on a scene from Star Trek Enterprise.
You see, Barbara C. Phillips (founder of NPBusiness.org and ClinicianBusinessInstitute.com) has a longstanding love affair with science fiction. And she’s the one who told me about this Star Trek episode.
Jumping to Conclusions
I for one think there’s wisdom in T’Pol’s observation.
Because it’s true; we humans are quick to jump to conclusions. Unfortunately, all too often we take action before verifying their accuracy or relevancy.
To make matters worse, we have beliefs that influence our thinking and cloud our judgment; we have cognitive or thinking biases.
And no matter how much we think of ourselves as objective, rational, and logical beings, all of us are “afflicted” with cognitive bias, in some shape or form.
Some of them are blatantly obvious, while others are much subtler. But regardless if obvious or not, cognitive bias affects how we think, make decisions, and go about solving problems.
Cognitive Bias Impacts…
Cognitive bias affects everything we do.
- How we interact with the world around us
- How we perceive and process information
- How and what we remember
- How we make decisions and solve problems
Uninvited, cognitive bias may show up at any time and anywhere.
As long as we’re aware of the potential impact on our relationships, decision making, and problems solving, cognitive bias doesn’t have to pose a problem as such.
But where we run into trouble is when we forget or ignore that we’re influenced by it.
While there are many biases, there are three in particular that have a powerful grip on us. They are the:
- The Framing Bias
- The Confirmation Bias
- The Recency Bias
This bias plays out when we make decisions based on how information is presented to us, rather than on the facts alone.
The framing bias involves presenting information in either a more positive or negative light, which in turn influences our decisions and actions.
You’ll see examples of this bias everywhere:
- In advertising: ads and online content will present a product or service in the best light possible. While there is no misinformation or hiding of information, the focus is solely on the positive aspect of the product alone. It’s the consumer’s job to investigate further.
- In medicine: let’s say you’re asking about the success rate of a certain procedure; let’s assume it is 83%. Now there are two ways you may receive the answer:
- 17% of our patient experience complications after the procedure, or
- We have an 83% success rate with this procedure.
- Which of the two answers would put you more at ease, regardless that the result is the same?
- In your personal life: think back of your childhood, and you’ll find examples of how you framed a question to get something from your parents. Kids are masters at this; I know I’ve applied it with great success during my childhood.
This bias is about our tendency to look for information that confirms or is in line with our own beliefs.
It may be mild in one person or so strong in another, that information that runs counter to a particular belief is excluded altogether. The person may not even look for all the necessary information to form an opinion or to make a decision.
While I don’t want to get into politics, there’s no better example of confirmation bias then politics today.
Sometimes it’s challenging to keep an open mind and hear out the other side, without shutting down; I know it can be for me.
At times I catch myself thinking…” you need to listen to all of it, not just what fits in with your point of view.”
So be aware of confirmation bias and how it plays out in your life. If left running wild, confirmation bias could result in decisions and action you may regret later.
This bias is our tendency to remember what’s happened more recently, over what’s happened a while back. We put too much weight on what’s happened recently instead of considering the complete set of data.
And it’s not because of poor memory!
Some assume what has happened recently will continue in the future.
But here’s the thing…
Everything changes, all of the time. It’s not a question of ‘if,’ but the question is ‘when.”
Here’s a simple example of recency bias and how it may affect your judgment.
You order your clinic supplies form two different vendors. While you’ve always had good experiences with both, one of them made a mistake with your last order. It was more than an inconvenience; it took a lot of time to get it all straightened out.
And even though you’ve had only positive experiences with this vendor over the last three years, you now order only from the other vendor.
Why It Matters?
We interpret the world around us through our unique filters; we all have them, use them, and put them to work.
As mentioned earlier, biases alone are not the problem. Some biases help with processing information and making decisions.
The problem we run into is not noticing when biases take over and “run the show;” when they cloud our judgment and affect our decisions making.
Not understanding and recognizing how cognitive biases affect us could lead to a host of problems, both in your business and at home. It may even cost you lost opportunities and set you back in your business.
For additional reading about our challenge with cognitive bias, here’s an article you may find interesting.
Ever come face to face with cognitive bias? Share your experiences, leave your comment below.
By Johanna Hofmann, MBA, LAc; regular contributor to the NPBusiness blog and author of “Smart Business Planning for Clinicians.“