Dealing with Difficult Patients

Every practice, now and then, has to deal with difficult patients. Unfortunately, these encounters cannot be avoided altogether. Yet, just a little preparation may keep confrontation and open hostility to a minimum. Why are some patients so difficult to deal with? Being confronted with a “challenging” person here and there is just part of working …

Barbara on BlogTalkRadio

Rebecca Morehead, the Practice Manager Strategist  has invited me to be on her show Practice Manager Solutions to discuss NP Practice.  The show is live and you’ll have the opportunity to call in. Details below: When: Wednesday April 9, 2014, 4:30pm Eastern Where: http://www.blogtalkradio.com/practicemanagersolutions/2014/04/09/nurse-practitioner-barbara-phillips If you can’t make it, or you miss the show for some …